Your cart is empty.
Your cart is empty.

Disclosure & Privacy Policy


This privacy policy sets out how we use and protects any information you give when you use this website. Any information you give via this website will only be used in accordance with this privacy policy.

At Done Counting Sheep we’re committed to protecting and respecting your privacy.  This page explains when and why we collect personal information about people we communicate with including those who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to hello@doncountingsheep.comor by writing to us at Done Counting Sheep Ltd, Unit 21, 23 Mount Pleasant Road, Tunbridge Wells, TN1 1NT

Who are we?
Done Counting Sheep is a company created by Medical Herbalist and sleep expert, Sophie Lamb with her insomniac client and Publication Relations consultant, Sarah Brown. Our sole purpose is to help insomniacs get quality sleep, naturally through advice and products that have worked for us and our clients.   Our company is registered at Wayman House, 141,Wickham Road, Shirley, CROYDON, Surrey, CR0 8TE and company number is 10973019

What information do we collect?
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages you accessed on our website.

How do we collect the information?
We obtain information about you for example when you use our website, when you contact us about our products, get in touch asking for our advice or when you invite us to talk to you about the work we do, our opinions on sleep or if you register to receive our monthly newsletter.  When signing up to receive our monthly newsletter which you can do by completing the form at the footer of the page, we will only collect for first name, last name and email address.

When placing an order for the products we sell directly we ask for necessary personal information so we can send the products to you. We use PayPal and Stripe to collect payment for orders.  Stripe and PayPal will therefore need to collect necessary personal and payment information. You can read more about their privacy policy here and here.

When purchasing products we sell directly, we recommend you understand our Terms and Conditions for purchase which are here.

We are also members of Amazon’s Affiliate programme (Amazon Services LLC Associates Program) to help us direct you more easily to complementary products that we believe can help promote a better night’s sleep. Done Counting Sheep earns a small (no more than 10%) as a referral fee for any product that is purchased using this link.  When purchasing products on Amazon via the Amazon Affiliate programme your data and customer rights are protected by Amazon.  You can find Amazon’s Privacy Notice here and the customer rights here. Similarly, we recommend products from the online store of Botanica Health a boutique health store in Rusthall, Kent (where Sophie runs her clinic) in return for a small commission.  When purchasing products through Botanica Health’s store your data and customer rights are covered by Botanica’s Terms and Conditions.  You can find the store’s Privacy Notice here and the Terms and Conditions of purchase here.  We recommend you take a look at these documents before purchasing as we are not responsible for any products purchased through the Amazon and Botanica Health store links.

How is this information used?
The information we collect maybe used in the following ways:

    • for internal record keeping
    • to allow us to send you promotional emails about content and products on the site you might find interesting
    • to send you products that have been directly purchased from us
    • to carry out our obligations arising from any contracts entered into by you and us
    • seeking your views or comments on the services we provide
    • notifying you of changes to our services
    • sending you communications which you have requested and that may be of interest to you. These may include information about campaigns, activity, events, products which we believe help give you a better night’s sleep.

How long will we keep this information?
We will hold your personal information on our systems: for as long as is necessary for the relevant activity, as long as is set out in any relevant contract you hold with us or for a maximum number of 12 months whichever is most applicable.

Who will it be shared with?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
We will not disclose your personal details unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Your choices
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about the work we do and the exciting products and services we offer, then you can unsubscribe from the emails at any time or by emailing us at  If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at

You have the right to ask for a copy of the information we hold about you and we must provide this within one month from the date of the request.  You also have the right to ask for the data we have on you to be completely erased. Once a year we will contact you for permission to retain your personal details.  This will be via the usual means of contact we have for you and you will be asked to actively opt back into receiving future communications from us. If we subsequently do not receive a response from you, or have not heard from you within a 12 month period, any personal data that we hold on you is automatically deleted.

Use of cookies
Like every website, we use cookies to help us work out what visitors like about the site and what they are finding most useful. This helps us to create and supply more of the content and products that visitors want. Our website also uses cache systems to help improve the user experience of the site. Cache is simply a collection of data downloaded to help display a web page. For example, when opening up websites with large pictures and videos, it might take some time to load and who likes waiting around for that? A web cache system stores copies of these files to help speed up the loading time of the site on subsequent visits. No personal data is stored via cookies or caches. However, users can clear cookies and caches quite easily through the preference/privacy option on their web browser.

Links to and from other websites
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Review of this Policy
We review this policy on a regular basis and in response to any changes in the law. This Policy was last updated in March 2018.

This disclaimer details our obligations to you regarding our website. Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.

All information and resources found on Done Counting Sheep are based on the opinions and experience of the authors. We share our information, experience, and products that work for us in the hope that it helps others too; we have both experienced, at first hand, the debilitating nature of insomnia. The purpose of the site is to motivate readers to make their own decisions, and after consulting with their own health care professional.

The information on this website is not intended to replace a one-on-one relationship with a qualified health care professional and as such is not intended as medical advice or to be used to diagnose, treat, prevent or cure any disease or condition. We should also add that those taking prescription medicines and pregnant women who intend to take a nutritional or herbal supplement, should always check with their doctor first.

By reading the website, visitors acknowledge that they are responsible for making their own decisions about what to do with the information and whether to use the products or not. We are all different. What works for some may not work for everyone and so we encourage all our visitors and customers to do their own research and come to their own conclusions.

We are also obliged to outline the following ‘rules’ governing our site.

Use of Website
You are welcome to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent.

Any and all material on this website must not be republished online or offline without our permission.  And no part of this Website may be reproduced without our prior written permission.

The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.

Visitor Conduct
With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise us otherwise we will be free to copy, disclose, distribute, incorporate and use such material for any and all purposes.

When using this website you shall not post or send to or from this Website any material for which:

      • you have not obtained all necessary consents,
      • is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy,
      • may cause annoyance or inconvenience to others,
      • encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.

Site Uptime 
We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore, we will not be liable if this website is unavailable at any time.

Links to and From other websites
Any links to third-party websites located on this Website are provided for your convenience only. We have no responsibility for such third-party websites or their content.

We would love you to link to our Website. However, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.

Please get in touch at hello@donecountingsheep.comif you would like to link to our site.  If you choose to link to our website without our consent or knowledge you shall fully indemnify us for any loss or damage suffered as a result of your actions.

Exclusion of Liability
We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.

Law and Jurisdiction
This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.

Imagery used on the site is obtained from rights-free sites like Unsplash, Pixels, Dreamstime and Pixabay.  Where possible, we credit the photographer.  The sites have their own usage rights to which we adhere.  We recommend you check them out for yourself first before using them from our site.